Sendik’s Express Help Center

Sendik’s Express is an online store, accessed via sendiks.com, where you can shop electronically for your groceries and either pick them up at your neighborhood Sendik’s or have them delivered to your home.

The service costs just $5.95 per order for pickup or $15.95 per order for delivery.

We temporarily authorize your card for the higher of $5 or 15% of the item total. It helps account for charges like bottle deposits, final sales tax, and items sold by weight. As soon as your order is complete, we charge your card for exactly what was in your final order. PLEASE NOTE: Adding any items to your order may result in ADDITIONAL pending hold(s) for the new total of your order.

Yes! We currently offer two delivery windows at most stores: 9 AM – 12 PM and 2 PM – 5 PM.

Currently, you may pay via credit or debit card online.

Up until the point your order is being selected, you are welcome to update your order. You can update your order by clicking My Account, then My Orders. After clicking on your order number, you will be able to update accordingly.

PLEASE NOTE: If you make any changes to your order that exceed the provisional hold, the system will require an additional provisional hold for each new estimated total of your order. Your bank may not let go of the original hold for up to one week. Please know that this is a limitation enforced by your bank and not by Sendik’s.

The Sendik’s Express curbside pickup is normally available from 8:00 AM – 7:00 PM every day. Please note, during the Holidays and other busy times, the number of available pickup times may be limited.

Each store has dedicated Personal Shoppers. Shoppers are Sendik’s employees (we do not use a third party service to select your products). These shoppers are focused on quality and ensuring you enjoy the best online grocery shopping experience, period.

In the event an item is unavailable and you have indicated that you allow substitutions, your Personal Shopper will substitute a similar item. You can even select a specific substitute item for any of the items in your order by clicking or tapping the “Add Substitution” button. Please note, during your online shopping experience, you will also have the opportunity to select “No Substitution” on a per product basis.

Orders can be placed no sooner than 4 hours in advance of pickup. Delivery orders and morning pickup orders may require additional lead time. The website will always show you any available pickup or delivery times at the banner at the top of the page and at time of checkout.

Once you submit your order online, you will be brought to a confirmation page with an order confirmation number. In addition, you will also receive a notification email with order details.

In the event you do not receive an email confirmation, please check your SPAM folder or other alternate email folders. In addition, please ensure that you have submitted the order on the final checkout screen and have received an order confirmation number.

Once your order is ready for pickup, you will be notified via email that the order is ready.

At each location, there are dedicated parking spots for Sendik’s Express customers. Upon arrival, please pull into the parking spot and call the posted number.

Upon arrival at the store, please have identification ready for your Personal Shoppers.

Our website is able to securely save tokenized credit card information, if preferred.

Currently, the Sendik’s Express site does not accept coupons.

Customer satisfaction is very important to us. If you are unsatisfied with the items received, please be sure to let us know so we can make it right.

If the individual placing the order will not be picking up the order, please be sure to input the pickup information into the order details field.

If your order contains alcoholic items, upon pickup, you must have proper identification ready for the Personal Shopper and provide a signature upon receipt of goods. If a minor will be picking up the order, the alcohol will be removed from the order. According to local ordinance we are unable to deliver products that contain alcohol.

Yes, by clicking the Weekly Ad in the Top Navigation Bar, you will be brought to the Weekly Ad. To take advantage of this pricing, your pickup must occur within the ad’s sale dates. You will always receive the same pricing available in our stores on the day of your pickup.

When you submit your order, your credit card will be pre-authorized for the total order amount, including the estimated total for the order, a provisional charge, and pick-up or delivery fee. Ultimately, the final amount you will be charged will be based on the price of items in our stores on the day of pickup or delivery. The final amount charged will include only the items selected for you, the pick-up or delivery fee, and the exact weight of any items sold by the pound.

No, the prices you pay for items online is exactly the same price you would pay for those items if you shopped in our store.

Yes, to redeem your earned Red Bag Rewards points for Rewards items online, click the Redeem Points button at the Review stage at Checkout and select your Rewards.